FAQ's

Yes, pool towels are available from reception at no extra charge. And there are free guest laundries to dry them during your stay.

Check-in is from 2pm and check out is from 11am or midday if you book via this website 🙂

The same hours as reception which are generally Monday-Friday 7:30am – 8:30pm, Saturday 8:00am – 9:00pm, Sunday 8:00am – 6:00pm

There is one car park available per room however, we have alternative off-street car parks available on request.

Yes. We have high-quality cots available for hire. They are available for $25 for your entire stay.

We get lots of great feedback on this. Our pool is kept at a beautifully warm 33 degrees throughout the year. 

We are located only 800 meters away from Sovereign Hills front entrance. 

The nearest supermarket is only 500 meters away and the city centre is only a further 500 meters.

Yes. Full cafe menu available in your room compendium. Available every day until 10pm. Room service breakfast available from 6:15am (8:00am on Public Holidays)

No, We’re sorry, but we are not setup and prepared for pets. 

Yes, there are  bus stops on either side of the road right in front of Sovereign Park on Main Road. Please visit the PTV website for a timetable of ask for one at reception.

Yes, there are a bus stops on either side of the road right in front of Sovereign Park on Main Road. Please visit the PTV website for a timetable of ask for one at reception.

Yes. Due to the half size of the tennis court, we recommend borrowing our tennis rackets and soft tennis balls from reception. 

Yes. All linen is provided in all accommodation types. In fact, if you want any extra linen, it can be delivered at no extra charge.

Yes, every room contains a fridge,  microwave, toaster, kettle plus plates and cutlery.

Unless you have booked a Bed & Breakfast package, breakfast is not included in the room rate. Breakfast can certainly be charged back to the room if you would like it on your accommodation invoice.

Breakfast is a la carte from an extensive menu. A breakfast buffet can be arranged for groups larger than 10 rooms.

Yes. Every room has a large smart TV with NetFlix. All you need is your email and password to log into your account.

No, we don’t have BBQ facilities however, there are some great BBQ facilities within a few hundred meters of Sovereign Park.

Yes. We have 3 well-equipped laundries that are all free to use. Plus, complimentary laundry powder is provided under the sink.

No matter what time you arrive we can arrange a way for you to collect a key.

Yes. We’re connected to the NBN so you should find it quite fast and reliable. The network name and password are located on the desk in your room.

Yes. Please contact us on (03) 53313955 or [email protected]rk.com to arrange a gift voucher.

Yes. We have one fully accessible room. It has wide doorways, lower vanity and toilet, hand rails amongst other criteria. We can provide anti-slip mats, shower and toilet chairs free of charge. We also have a dedicated accessible car park.

Yes, we have a number of parking options for various vehicle types. Please contact us prior to arrival so that we can arrange this for you.

Yes. We pass on a portion of the cost of doing credit card transactions. 1% for Visa & Mastercard and 2% for Amex transactions. 

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